Increased error rates

Incident Report for Nucleus

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 22:09 UTC

Amazon Web Services has identified and fixed the root cause of the outage. We observe error rates beginning to drop in Nucleus as services recover.

Posted Oct 20, 2025 - 20:08 UTC

We are observing increased error rates across our services caused by an ongoing service degradation with our service provider: Amazon Web Services.

Posted Oct 20, 2025 - 15:39 UTC

This incident affected: Nucleus Sites, Dashboard, API and Nucleus Giving (Credit Card Payment Processing, ACH Payment Processing).